Terms of Service

This website is operated by bucahamsters. By visiting our site and/or making a purchase, you agree to be bound by our Terms of Service, including all applicable policies and notices. These terms apply to all users, including browsers, vendors, customers, merchants, and contributors.
When visiting the website https://bucahamsters.com, if you disagree with any Chapter of these terms, please refrain from using our website or services.

Chapter 1 - Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the legal age of majority in your state or country of residence, or that you have obtained the necessary consent from a parent or guardian to allow any minor dependents to use this website.
You agree not to use our products for any unlawful or unauthorized purposes, and you will not violate any laws or regulations in your jurisdiction while using our services (including but not limited to copyright and intellectual property laws).
You must not upload, transmit, or distribute any viruses, worms, or other harmful code that could damage or disrupt the functionality of the website or its services.
Any breach or violation of these Terms will result in the immediate suspension or termination of your access to the site and services.

Chapter 2 - User Obligations

You are responsible for using the site and its contents in a proper and lawful manner. Specifically, you agree to:

(a). Choose accurate Information: Select the correct product attributes and provide accurate, up-to-date shipping details to ensure a smooth transaction for both Chapteries.
(b). Lawful Use: Use the site only for lawful purposes and comply with all applicable local, state, federal, and international laws.
(c). No Solicitation: Refrain from soliciting others to engage in illegal activities.
(d). Compliance with Regulations: Adhere to all relevant laws and regulations, including intellectual property and consumer protection laws.
(e). Respect Intellectual Property: Do not infringe upon the intellectual property rights of others, including our website, products, or content.
(f). No Harassment or Discrimination: Do not engage in any form of harassment, defamation, or discrimination based on gender, sexual orientation, religion, ethnicity, race, age, nationality, or disability.
(g). Truthful Representation: Submit accurate and truthful information when interacting with the site, avoiding any misleading or false statements.
(h). No Malicious Code: Refrain from uploading or transmitting any harmful code (such as viruses or malware) that could damage the website or other users' devices.
(i). Respect Privacy: Do not collect or track the personal information of other users without their consent.
(j). Avoid Disruptive Practices: Do not engage in activities like spamming, phishing, scraping, or other disruptive actions that could affect the functionality of the site.
(k). Appropriate Use: Use the site for appropriate, legal, and moral purposes, refraining from any obscene or immoral behavior.
(l). Respect Security Features: Do not attempt to bypass or interfere with the security features of the website or its associated systems.

Chapter 3 - Customer Conduct

At bucahamsters, we are dedicated to offering professional and friendly support for all your pet product needs. However, we kindly ask that you treat our Customer Service Team with respect. We do not tolerate any inappropriate behavior towards our staff, including:

(a). Aggressive or Abusive Behavior: This includes threats, intimidation, verbal insults, discriminatory language, rudeness, or swearing. We aim to create a supportive environment for all pet owners.
(b). Unjustified or Repetitive Complaints: When issues have already been addressed following our policies, we expect customers to respect our resolutions. Continuous, unreasonable complaints about resolved matters disrupt the process.
(c). Unrealistic Expectations: We cannot fulfill special compensation requests or provide exceptions that go against our established policies. This includes asking our team to make exceptions outside of our standard procedures or for products not covered by our terms.
(d). Changing the Focus of Complaints: If a response has already been given regarding an issue, altering the focus of the complaint or changing the desired outcome will not be considered. We encourage clear communication for effective resolutions.

Such behavior may result in restrictions on future interactions with our customer service team. Our goal is to ensure a positive experience for all pet owners, and we appreciate your understanding and cooperation.

Chapter 4 - Product Information

At bucahamsters, we work hard to ensure that all product descriptions are accurate and up-to-date. However, we cannot guarantee that all details, such as product specifications, pricing, and availability, are completely free of errors. Mistakes may occasionally happen, and we reserve the right to correct and update any product information at any time without prior notice.

If a significant error is identified with an order, we will promptly reach out to the affected customers to resolve the issue. Our goal is to ensure that you and your pets have the best possible experience with our products, and we appreciate your understanding.

Product specifications

If you are notified that the pet product (or specific attributes such as size, breed suitability, or color) you ordered is no longer available after placing your order or before it is shipped, you may request an exchange or a full refund (order cancellation).

If, within 7 business days of receiving your order, the pet product you receive is clearly different from what you ordered(wrong items), you may request a return and refund.

Prices and availability

The prices and availability of pet products are subject to change without prior notice. The listed product price is the final price, which includes all applicable fees, such as customs duties and import taxes. Customers are not required to pay VAT or duties at the time of purchase.

Chapter 5 - Ordering and Availability

All orders are subject to product availability and confirmation of the order price.

By placing an order, you confirm that the information you provide is accurate and complete.
We reserve the right to refuse any order and may, at our discretion, limit or cancel quantities purchased per person, household, or order.
If we confirm your order but later find that we cannot fulfill it, we will contact you to offer a full refund and cancel the order.
Due to high demand or supply limitations, we may place restrictions on the number of pet products available for purchase. The available quantity may change at any time, even after your order has been placed.

Chapter 6 - Shipping and Delivery

Once your package is handed over to the shipping provider, the delivery time is determined by the 3rd-party carrier. To help ensure your order arrives on time, especially for special occasions like your pet’s birthday, we recommend placing orders well in advance. While we are not responsible for delivery delays, we are committed to working with you to ensure your shopping experience goes as smoothly as possible.

Bucahamsters is not liable for lost packages, delays, or additional costs that occur due to incorrect or incomplete address information. This includes undelivered or returned shipments. For more details, please review our Shipping Policy.

Chapter 7 - Returns and Cancellations

At bucahamsters, we accepts returns for both defective and non-defective products within a 7 business-day window, with NO restocking fees.

Eligibility:

Returns are accepted for both defective and non-defective items if they are unused, in original packaging, and with all accessories. Defective items must meet the same criteria.

Non-Refundable Conditions:

·Used, damaged, or altered products
·Missing packaging or accessories
·Damage from misuse
·Returns after 7 business days of receiving order.

Return Shipping Costs:

We cover return shipping for defective or incorrect products. Customers are responsible for shipping costs for returns due to a change of mind.

Refund Process:

Refund may take up to 2 business days to appear to your paypal account.
Please refer to our Return & Refund Policy. for details on returns.

Chapter 8 - Privacy Policy

At Bucahamsters, we prioritize the privacy and security of your personal information. We collect personal data only when necessary to provide our products and services. We use SSL encryption to securely collect and transmit sensitive data, including credit card details, on protected pages of our site.

We will never sell your contact information to third parties, nor will we use your personal data or images for advertising purposes without your explicit consent. Personal data is only collected for the purpose of enhancing user experience and fulfilling service obligations, not as our primary goal.

By using our website, you consent to our Privacy Policy. For further details on how we protect and handle your information, please visit our Privacy Policy page.

Chapter 9 - Third-Chaptery Links

By submitting comments, feedback, or other content, you agree that your submissions will not infringe on any third-party rights, including copyrights, trademarks, privacy, or other personal or proprietary rights. You also agree that your submissions will not contain defamatory, unlawful, abusive, or obscene material, or any viruses or malware that could harm the operation of our service or related websites.

You may not use a false email address, impersonate someone else, or mislead us or third parties about the origin of your submissions.

Chapter 10 - User Comments, Feedback And Other Submissions

By submitting comments, feedback, or other materials, you agree that your submissions will not infringe on any third-party rights, including copyright, trademark, privacy, or any other personal or proprietary rights. You also agree that your submissions will not contain defamatory, illegal, abusive, obscene content, or any harmful viruses or malware that could disrupt our service or any related websites.
You may not use a false email address, impersonate others, or mislead us or third parties regarding the origin of your submissions.
You are fully responsible for the comments you make and their accuracy. We are not liable for any content posted by you or third parties and assume no responsibility for such comments.

Chapter 11 - Changes to Terms and Conditions

Bucahamsters reserve the right to update or modify these terms and conditions at any time.
Any changes will be posted on this page, and by continuing to use the website, you agree to the updated terms.

Chapter 12 - Contact Information

Tel: +86 17640146505
Email: info@bucahamsters.com
Add: Room 102, No. 8, Jinzhu Lane 11, Yangmei Community, Bantian Street, Longgang District, Shenzhen City, Guangdong, 518116, CN
Support Hours: 9:00am - 6:00pm, Mon-Fri (GMT+8)